Remote Customer Service Representative

Job Summary

Providing exceptional support for wireless accounts, the full-time Remote Customer Service Representative will handle inbound calls, troubleshoot customer concerns, and process orders while working from home.

Key responsibilities

• Deliver world-class customer service to inbound callers, addressing their inquiries and concerns with empathy and efficiency
• Utilize product knowledge to troubleshoot issues and process orders while maintaining accurate customer records
• Multitask effectively in a fast-paced environment, ensuring a positive experience for customers

Required qualifications

• Minimum of 1 year of customer service or sales experience, including 6 months in a virtual call center setting
• Availability for 12 weeks of paid training and flexible 8-hour shifts, including weekends and holidays
• Must have a GED or High School Diploma and be at least 18 years old
• Ability to pass a background screening and legally work in the United States
• Reliable internet connection with specified speed requirements and a private workspace