Job Summary
A home warranty and services company has an open position for a Remote Customer Service Representative Authorizer.
Core Responsibilities Include:
- Approving initial diagnosis of issues reported by customers
- Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily
- Informing customers of non-covered claims and effectively explaining the reason why
Position Requirements Include:
- High school diploma or GED is required
- Prior customer service or related experience is preferable
- Experience with HVAC and other mechanical systems highly desirable
- Good at solving problems and explaining solutions
- Solid computer skills including having worked with Microsoft Office products
