Remote Customer Service Representative II in Lawrence

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 10, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

An information technology company is in need of a Remote Customer Service Representative II in Lawrence.

Core Responsibilities Include:

  • Coordinating claims electronically and via telephone
  • Handling eligibility inquiries and all lines of business
  • Meeting established goals for call center metrics in Service Level Agreement (SLA) goals and Quality

Applicants must meet the following qualifications:

  • Flexibility to work variable days and hours
  • 18 years of age or older
  • Demonstrated success in customer service work via phone, email, chat, or in person
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Customer service oriented (empathetic, responsive, patient, and conscientious)

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