Remote Customer Service Representative in Jacksonville

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Staffing Agency

Job Summary

A full-service, privately-held staffing agency is filling a position for a Remote Customer Service Representative in Jacksonville.

Core Responsibilities of this position include:

  • Schedule appointments with Signing Agents
  • Confirm appointments with borrowers in order to meet specific scheduling and signing requirements
  • Build and maintain working relationships with team members, management and signing agents

Qualifications Include:

  • Ability to work the assigned tasks given for that day
  • Capable of reading and comprehending special instructions and order notes to ensure appointments are scheduled accurately
  • Ability to monitor the scheduling queue to ensure client turn times are met
  • Capable of monitoring the scheduling systems to ensure the team is not falling behind