Remote Customer Service Representative in Universal City

Location: Texas

Compensation: Hourly

Staff Reviewed: Fri, May 28, 2021

This job expires in: 8 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A business services company has a current position open for a Remote Customer Service Representative in Universal City.

Core Responsibilities of this position include:

  • Maintaining and updating customer information as necessary
  • Talking to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Escalating calls to supervisor when necessary and appropriate

Applicants must meet the following qualifications:

  • Ability to track call-related information for auditing
  • Ability to provide feedback reports
  • Ability to calmly attempt to resolve and de-escalate any issues
  • Ability to use phone and computer systems

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