Job Summary
A software technology company has an open position for a Remote Customer Strategy and Insights Director.
Core Responsibilities Include:
- Serving as a trusted business partner to the GTM Leadership team by defining, tracking, and implementing overall operational strategy, business objectives, initiatives and processes
- Mentoring the existing Customer Insights team, and grow the team by attracting great talent
- Building foundation models for the human-assisted (Sales+CS) part of Postman’s business including insights around factors affecting conversion, growth rates and retention
Applicants must meet the following qualifications:
- A minimum of 5 years of hands-on customer strategy & operations experience (ideally for a technical or collaboration focused enterprise SaaS platform)
- Experience managing, mentoring, and growing small-mid sized teams
- Strong understanding of PLG and key SaaS metrics and analysis, including what world class looks like for those (NRR, LTV, Churn)
- Experience problem solving and passion to analyze, set priorities, and solve complex problems effectively and consistently
- Effective, clear, and concise communication skills, verbal and written
