Job Summary
A software company that specializes in solutions for retailers has a current position open for a Remote Customer Success Director .
Must be able to:
- Lead the operationalization of the Customer Success organization, using data and analytics to improve team and customer efficiencies
- Build and drive programs to measure customer health, account load balancing, renewal forecasting and supporting other core business functions
- Promote a customer-centric mindset across the company and align initiatives across cross-functional teams
Position Requirements Include:
- BA/BS, MBA
- 8+ years experience leading a team of CSMs or Retail Industry Consultants who work with enterprise clients
- Executive-level interpersonal, project management, and communication skills
- Experience in, and the desire to, dig into data to uncover business insights and drive decision making
- Deep understanding of the customer journey and how to define and measure success in SaaS
- Experience using Salesforce, Gainsight, or other customer relationship management solutions is a plus
