Job Summary
A technology company is filling a position for a Remote Customer Success Director.
Must be able to:
- Design and implement Success programs to ensure retention and boost continuous revenue growth
- Establish and maintain strong relationships with C-level executives at marquee clients
- Create variable compensation plan that incentivizes CSMs to cross-sell, upsell, and mitigate churn
Position Requirements Include:
- Superior verbal and written communication skills with an abundance of charisma, humility, and humor
- 3+ years in building and leading customer-facing organizations
- 8+ years experience in Customer Success/Service/Account Management roles
- Prior experience at a rapid-growth technology startup
- Background of post-sale experience, including upsell and renewal responsibilities
- Personal interest in the beauty, wellness, and self-care industry
