Remote Customer Success Enablement Manager

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 21, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company that offers an automated scheduling tool is filling a position for a Remote Customer Success Enablement Manager.

Individual must be able to fulfill the following responsibilities:

  • Build strong relationships with CS leaders, working in tandem to help their team achieve revenue goals
  • Partner with CS Leaders to identify knowledge and skill gaps across teams and roll out resources/programs to better deliver value to customers
  • Design, develop and maintain training strategies and programs for new hire onboarding, customer success productivity and enablement, and product focused training to increase customer adoption and utilization

Skills and Requirements Include:

  • 5+ years experience as a Customer Success Manager/Relationship Manager and/or Enablement Manager supporting an Enterprise CSM team
  • Proven detail-oriented mindset with exceptional organizational, documentation, and time-management skills
  • Ability to take strategic concepts and turn into actionable plans
  • Hands-on experience with CSM/Sales/CRM tools ( e.g. Salesforce, Vitally, Gong, Confluence, Lessonly) as a user or administrator
  • Experience building relationships across multi-functional teams, working collaboratively to achieve goals
  • Ability to perform a detailed needs/competency gap assessment in collaboration with CS Leadership

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