Remote Customer Success Executive

Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 17, 2021

This job expires in: 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A travel website is filling a position for a Remote Customer Success Executive.

Individual must be able to fulfill the following responsibilities:

  • Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
  • Support and guide customers through the subscription renewal process
  • Renegotiate contracts based on current markets, upsell additional features

Applicants must meet the following qualifications:

  • Min 3 years of sales experience
  • Excellent written and oral communication in the relevant language/s of the country covered
  • Superior sales, negotiation and closing skills with a proven track record of exceeding goals
  • Account renewal, customer retention, and/or account management experience
  • Bachelor’s Degree
  • Not intimidated by technical interaction, co-browsing with customer on-line

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