Job Summary
A cloud infrastructure and visualization solutions provider needs applicants for an opening for a Remote Customer Success Innovation Senior Manager in Los Angeles.
Core Responsibilities Include:
- Deploying plans for financial targets, people, process, resources, and tooling
- Connecting the customer success innovation strategies to operational execution
- Executing just in time Customer Success model
Skills and Requirements Include:
- 3+ years scaling a high-growth, customer-centric enterprise solution or SaaS technology managing at-scale teams
- Experience in developing and executing on tech touch and JIT / Low Touch customer success strategies
- Exceptional problem-solving, strategic, and analytical skills combined with excellent business acumen
- Ability to adapt and change with the needs of the organization and business
- Manages confidentiality without exception; demonstrates outstanding judgement
- Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
