Remote Customer Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Tuesday, August 07, 2018

Job Category: Account Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Part Time

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A provider of digital marketing automation solutions has a current position open for a Remote Customer Success Manager.

Core Responsibilities Include:

  • Creating immediate success in the implementation of our product
  • Driving customer loyalty through subscription renewal, account retention and product expansion
  • Proactively outlining critical factors for each customer’s success

Qualifications Include:

  • 3+ years experience within a SaaS based Customer Success organization
  • Excellent problem solving skills, including issue tracking, triaging and crisis management
  • Organized, detail-oriented, and committed in producing high quality, on time results
  • Exceptional verbal and written communication skills as applied in systems documentation, client meetings, team interaction, etc.
  • Ability to manage customer escalations and negotiate resolution
  • Proven ability to work effectively across corporate functions