Job Summary

A political organization has a current position open for a Remote Customer Success Manager.

Core Responsibilities Include:

• Managing a team of community analysts to achieve business objectives
• Setting team goals in alignment with our overarching product strategy
• Ensuring that direct reports leverage the resources, tools, information, and processes necessary

Required Skills:

• Minimum of 3 years managing technical support professionals
• Minimum 5 years of experience in a technical support role
• Fluency with Zendesk or similar customer service tools
• SQL, or any other language efficient for analyzing datasets
• Jira, or similar project tracking tools
• Excellent written and verbal communication skills