Remote Customer Success Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 16 days

Job Category: Customer Service

Remote Level: Partially Remote

Employer Type: Employer

Education Level: Bachelors

Job Summary

A software development company has an open position for a Remote Customer Success Manager.

Core Responsibilities Include:

  • Owning the onboarding, nurturing, retention, upselling and ongoing success for all customers
  • Refining the customer journey, design listening points and define/refine the segmentation of customer base
  • Engaging actively in client discussions to position the value of our solution

Must meet the following requirements for consideration:

  • Remote opportunity with periodic travel
  • Incredible precision, attention to detail, and organization skills
  • 3+ years of customer success experience
  • Deep understanding of the Customer Success function
  • Demonstrated experience in presenting complex data in understandable ways to address customers business questions
  • Experience working with cross-functional teams and projects