Remote Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 16, 2021

This job expires in: 11 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A cybersecurity company has a current position open for a Remote Customer Success Manager.

Core Responsibilities Include:

  • Achieve net retention targets for your accounts through many engagement and leverage of digital resources
  • Act with urgency as an extension of the customer team and marshaling resources to be our customers’ security ally
  • Use careful listening and critical thinking to triage and find the root cause of the issue at hand

Required Skills:

  • Excellent oral and written communication skills, specifically with escalated customers
  • Able to clearly communicate complex solutions in an easy to understand manner
  • Strong ability to prioritize tasks and issues using sound data and metrics
  • Able to achieve objectives with guidance and coaching
  • 2+ years experience in an Account Management or Customer Success position at a SaaS company
  • Experience in cyber security preferred but not required

COMPLETE JOB DESCRIPTION

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