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Remote Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 03, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer

Job Summary

A software company is seeking a Remote Customer Success Manager.

Candidates will be responsible for the following:

  • Running onboarding and product training for new customers
  • Managing accounts and providing high-touch support for existing customers
  • Maintaining detailed meeting notes and customer records in CRM

Qualifications Include:

  • B2B customer success experience, preferably in a SaaS environment
  • Proven success in maintaining long-term, positive customer relationships
  • Ability and willingness to become an expert in DISC
  • Proficiency with HubSpot or other similar CRM/ticketing systems
  • Willingness to experiment with new strategies and move at a fast pace to learn

COMPLETE JOB DESCRIPTION

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