Job Summary

A sourcing platform company is filling a position for a Remote Customer Success Operations Manager.

Candidates will be responsible for the following:

• Detecting early signals of at-risk renewals
• Tracking leading indicators of renewals and upsell
• Leading and managing team meetings to ensure all members of the team are informed on current processes

Required Skills:

• 5+ years business experience, with a preference of 1 to 3 years of experience at a SaaS company
• Previous experience as a Customer Success Manager, managing large enterprise customers
• Understanding of customer success organizations and processes