Job Summary
A health and wellness company is filling a position for a Remote Customer Success VP.
Must be able to:
- Adeptly lead a customer success team in effectively navigating a complex array of health plan stakeholders with the ultimate goal of creating enduring partnerships that create significant value
- Nurture and grow our relationships with our health plan and employer customers, and ensure their long term viability
- Act as a point of escalation for all customer related needs
Qualifications for this position include:
- Proven builder, who has grown and developed teams, and gravitates towards developing the right processes, tools, and measurements to help scale your function
- Demonstrated passionate about making a difference in people’s lives through nutrition
- 10+ years of experience working for / with health plans in the area of customer success, account management, sales, product, or commercial roles
- 7+ years of customer success leadership experience
- Demonstrated deep understanding of the unique needs of stakeholders in each of the health plan lines of business including fully insured, ASO, exchange, Medicare, and Medicaid Experience
- Ability to influence customers to adopt best practice end user communications and incentive strategies to drive user adoption and engagement
