Job Summary

Simple Smart Science is a high brain health nutritional and supplement company with a mission to create a measurable improvement in people's brain health and memory.

Our customers are family. Our employees are family. Not the kind of family you have to grin and bear with at holiday dinners, but the kind of family you look forward to weekend camping trips with.

Maybe you want to join our family?

We call it Support Avenger because you will be a hero every day. Every contact we have with our customers is an opportunity to help someone, help them with their challenge, help them improve their lives, help them have a great day.

See, you get to be a hero!

We are known for our friendly and optimistic outlook to our customers. We try to laugh a lot, learn a lot, and help a lot.

Our customers are older and need lots of attention, patience and explanations. However, they are sophisticated and sometimes ask questions that you will have to be resourceful in researching and answering. We go out of our way to answer every question.

Our customers love us and we believe that customer support is the MOST important role in our business.

We want someone that works well in a team and wants to turn every customer experience into a good one.

If you want to get involved with the leading edge of human performance, health, and brain nutrition...

...Enjoy problem solving, both big and small;

...Have the confidence and freedom to creatively help people solve their challenges;

Contact us now.

Our mission
To make a measurable improvement in people's brain health and memory.

Our Teams
With creative confidence we all move quickly with decisions and are making great strides innovating. We win and we fail and we love our failures for the lessons they teach us. We believe everyone has unlimited potential and as long as you act with kindness, honesty, and integrity you will find a home with us.

Your Responsibilities
Manage incoming calls with a proactive ease. We take the time to ask people how they are and listen to the answers. We try to hear the questions that are not necessarily voiced in words.
and give them a "glowing nugget" of happiness, wisdom, or charm to carry
around for the day.
Answer customer's email thoroughly and again doing the unexpected at every opportunity. You have the freedom to do what's right for every individual customer.
Making selected calls to our best customers and seeing how we can further improve their experience with our company or very generally in their lives.
Create processes that will improve the customer experience. For instance, we want each VIP customer to receive a hand written note of gratitude. It's up to you to create the process.
Excited jump into different roles and learn new things.
Your Qualities
Have customer service experience and understand how to deal with problems and help people find solutions.
Experienced with computers, technology, and web-based systems
Possess good communication skills. Strong ability to look past negativity and only focus on the positives in every customer experience.
High attention to detail. You only get one chance to make a great first impression.
Have a creative curiosity about you that pushes you to find new ways to solve everyday challenges.
Can work independently. You need to be available for 3-4 hours every weekday to answer emails and questions on the phone.
You understand the big picture
You are able to learn quickly and are not afraid to ask questions and say you don't understand.
You have a thirst for health and especially preventative health.
Knowing a few good jokes wouldn't hurt.
Kind and patient.

Compensation
Fair hourly wage that rewards you for quality work.
Starting at $15 an hour depending on the experience.
Lucrative incentives for ideas that improve.
Opportunity to learn every day skills that increase your value throughout your life.
Opportunities abound in our fast growing little business to move upward.
If you read this and think to yourself that we might be the kind of family you want to invest your time with, we would love to hear from you and talk about what opportunities and magic we can create together.

Thanks for reading, you go forth and have a wonderful day.

In order to apply, please send:

1) A PDF of your resume
2) A Word Doc cover-letter answering these questions:
- what is the most challenging type of customer for you
- what is your experience working from home - length of time and how you like it or not
- what is the most important thing to you in your work