Job Summary
An internet security company is filling a position for a Remote Customer Support Director in San Francisco.
Candidates will be responsible for the following:
- Identifying appropriate support and knowledge base tools to help us build scalable, low-touch support processes
- Representing the voice of the customer
- Defining and reporting on the key metrics that help us gauge the effectiveness of our support operation
Skills and Requirements Include:
- At least five years in recent customer-facing support roles
- At least three years of recent experience using modern support platforms
- Empathy, a high emotional IQ, and a passion for advocating for customers
- A strong desire to apply everything you’ve learned about best practices in effortless, low-touch customer support
- Excellent written and verbal communication skills
- A leadership mindset and a love of collaborating with cross-functional teams
