Remote Customer Support Experience Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, October 10, 2018

Job Category: Consulting, Customer Service, Project Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company has an open position for a Remote Customer Support Experience Manager.

Candidates will be responsible for the following:

  • Proactively reporting metrics associated with customer onboarding and escalations
  • Owning key customer escalations, driving high quality updates to the customer
  • Providing the onboarding new key customers

Qualifications Include:

  • Will have limited travel to engage with customers or internal teams
  • Ability to excel under pressure while managing multiple items and tight deadlines
  • BS/BA degree or equivalent technical experience
  • Minimum of 5 years' experience in complex software Support environment
  • Advanced knowledge of Support processes, principles, metrics and tools
  • Ability to lead and manage cross organizational projects