Job Summary

A software company has an open position for a Remote Customer Support Experience Manager.

Candidates will be responsible for the following:

• Proactively reporting metrics associated with customer onboarding and escalations
• Owning key customer escalations, driving high quality updates to the customer
• Providing the onboarding new key customers

Qualifications Include:

• Will have limited travel to engage with customers or internal teams
• Ability to excel under pressure while managing multiple items and tight deadlines
• BS/BA degree or equivalent technical experience
• Minimum of 5 years' experience in complex software Support environment
• Advanced knowledge of Support processes, principles, metrics and tools
• Ability to lead and manage cross organizational projects