Remote Customer Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 29, 2020

This job expires in 4 days

Job Category: Customer Service, Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A software technology company needs applicants for an opening for a Remote Customer Support Manager.

Individual must be able to fulfill the following responsibilities:

  • Lead team of Customer Support Associates
  • Create scripts and guardrails for associates to quickly and efficiently communicate with customers
  • Ensure that customers receive the highest quality of service

Applicants must meet the following qualifications:

  • 5+ years of experience, with a minimum of two years in management
  • Experience leading and mentoring direct reports
  • Technical background with high comfort level with SaaS or communications technology
  • Strong communication skills, both written and oral
  • Results-driven mindset