Job Summary
A software technology company needs applicants for an opening for a Remote Customer Support Manager.
Individual must be able to fulfill the following responsibilities:
- Lead team of Customer Support Associates
- Create scripts and guardrails for associates to quickly and efficiently communicate with customers
- Ensure that customers receive the highest quality of service
Applicants must meet the following qualifications:
- 5+ years of experience, with a minimum of two years in management
- Experience leading and mentoring direct reports
- Technical background with high comfort level with SaaS or communications technology
- Strong communication skills, both written and oral
- Results-driven mindset
