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Remote Customer Support Manager

Job is Expired
Location: Utah
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 11, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A financial technology company is in need of a Remote Customer Support Manager.

Core Responsibilities Include:

  • Developing great working relationships with each support team member
  • Partnering with TechOps Engineers to implement a process to gather current issues and update them regularly for the team
  • Reviewing tickets and chats to ensure the team is giving world class customer service

Position Requirements Include:

  • Previous experience working in an execution-driven SaaS organization
  • Minimum of 5 years of experience leading a team of highly motivated individuals
  • Ability to think through and solve deeply technical challenges
  • Demonstrated ability in leading a group of technical individuals
  • Willingness to always learn and improve yourself

COMPLETE JOB DESCRIPTION

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