Job Summary
A software development company is in need of a Remote Customer Support Manager.
Core Responsibilities of this position include:
- Managing, motivating, and developing a team of 10-15 Customer Support Representatives
- Ensuring individual workflow enables the team to reach or exceed customer support SLAs
Position Requirements Include:
- 3+ years of experience in a SaaS environment
- 3+ years of experience managing support services or a call center
- Experience with a ticketing system (Salesforce, Service Cloud, Desk, etc.)
