Job Summary
A cloud-based healthcare software company has an open position for a Remote Customer Support Senior Manager.
Core Responsibilities Include:
- Supervising multiple Customer Support Managers and Teams
- Providing consistent, balanced and timely feedback on customer support performance as related to call and case audits
- Applying timely performance management standards and processes
Qualifications for this position include:
- 3+ years of Business experience in a Customer Support environment with 2+ years, with demonstrated Management or Leadership experience
- Post-Secondary Degree or Diploma
- Ability to manage in a fast-paced environment
- Communicates clearly in verbal and written formats
- Demonstrated ability to drive team results through coaching, developing and mentoring
- Identifies potential risks to success are communicated and actioned
