Remote Customer Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Mon, Aug 27, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Education Level: Some College

Additional Information: Benefits Available

Job Summary

A provider of educational services has an open position for a Remote Customer Support Specialist.

Core Responsibilities of this position include:

  • Answering customer live chats, emails, and phone calls
  • Providing delightful customer service through casual, unscripted conversations
  • Providing customer feedback and data to internal teams across the company

Qualifications for this position include:

  • Has a Bachelor’s degree (or an anticipated graduation date within the next year)
  • Has experience working remotely
  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish
  • Pays high attention to detail