Remote Customer Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 16, 2021

This job expires in: 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A developer of software for laboratory management has a current position open for a Remote Customer Support Specialist.

Core Responsibilities Include:

  • Providing industry leading e-Commerce customer support to all users via live chat, email, and phone
  • Communicating with our vendor partners on a regular basis to get our customers the information they need in a timely manner
  • Assisting users in troubleshooting use of the company's software

Skills and Requirements Include:

  • 1-2 years experience in high-touch customer service
  • Fantastic written and verbal communication ability
  • Detail-oriented with strong multi-tasking and organizational skills
  • Ability to work during our core hours of 8am-5pm PST

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