Remote Customer Support Specialist

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Fri, Jul 23, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial services company needs applicants for an opening for a Remote Customer Support Specialist.

Must be able to:

  • Respond to customer queries in a timely and accurate way via email messages in ZenDesk
  • Identify customer needs and help customers use specific features
  • Follow up with customers to ensure their technical issues are resolved

Required Skills:

  • Experience as a Customer Support Specialist or similar CS role
  • Understanding of how ZenDesk works
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases

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