Job Summary
A safety communications company is searching for a person to fill their position for a Remote Customer Support Specialist.
Candidates will be responsible for the following:
- Interacting with customers over the phone, via email and live chat
- Managing customer tickets within our case queue
- Maintaining a high level of professionalism
Must meet the following requirements for consideration:
- 1-2 years of experience in a customer support role in software is preferable
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar
- Can communicate with professionalism and empathy as you work to resolve customer issues
- Tons of energy, humor, compassion, and enthusiasm
- The ability and desire to work in a fast-paced challenging environment
