Remote Customer Support Specialist in Colombia

Location: South Carolina

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 28, 2021

This job expires in: 10 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A developer of e-learning software has an open position for a Remote Customer Support Specialist in Colombia.

Must be able to:

  • Provide functional support to nominated contacts and partners via phone, chat and the support portal
  • Review customer tickets and issues for complete and specific information
  • Reproduce, troubleshoot, analyse, and resolve customer issues submitted through the support portal quickly and professionally

Applicants must meet the following qualifications:

  • Relevant tertiary qualification such as a bachelor's degree or equivalent commercial experience
  • Experience working in or with a Higher Education institution or Learning and Development organization will be highly regarded
  • Good knowledge of Learning Management Systems (in particular Moodle)
  • Demonstrated problem solving skills and ability to multitask in a fast paced environment
  • A general understanding of computer networks and IT systems
  • Customer focussed with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner

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