Job Summary
A developer of e-learning software has an open position for a Remote Customer Support Specialist in Colombia.
Must be able to:
- Provide functional support to nominated contacts and partners via phone, chat and the support portal
- Review customer tickets and issues for complete and specific information
- Reproduce, troubleshoot, analyse, and resolve customer issues submitted through the support portal quickly and professionally
Applicants must meet the following qualifications:
- Relevant tertiary qualification such as a bachelor's degree or equivalent commercial experience
- Experience working in or with a Higher Education institution or Learning and Development organization will be highly regarded
- Good knowledge of Learning Management Systems (in particular Moodle)
- Demonstrated problem solving skills and ability to multitask in a fast paced environment
- A general understanding of computer networks and IT systems
- Customer focussed with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
