Job is Expired
Location: Northeast, Pacific Northwest, Southeast, Southwest
Compensation: To Be Discussed
Staff Reviewed: Mon, Jan 10, 2022
Job Summary
A software company needs applicants for an opening for a Remote Customer Support Technician.
Must be able to:
- Manage customer support requests via phone, email and customer portal within service level agreement requirements
- Assist customers with system configuration changes
- Educate/train customers on solutions with the goal of helping them achieve their objectives with our system
Position Requirements Include:
- A Bachelor’s degree and prior work-related experience or equivalent preferred
- 1+ years of experience in a customer service or customer support role preferred
- Strong technical aptitude with general understanding of website functionality and related technologies
- Proficiency in Windows and Microsoft Office
- Ability to independently evaluate and define customer and system needs
