Job Summary
A collaborative data platform is seeking a Remote Data Platform Customer Success Associate.
Individual must be able to fulfill the following responsibilities:
- Monitor and escalate any concerns around product engagement
- Identify opportunities to scale resources and improve the end-to-end journey for the startup segment
- Own process improvement for the startup segment
Skills and Requirements Include:
- Motivation to be a champion of customers and represent their voice with empathy
- Strong desire to learn and curiosity to understand how things work
- Creative problem solving skills, you won't be using a playbook
- Exceptional ability to prioritize and manage competing tasks
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
