Remote Development Operations Specialist
About Susan G. Komen:
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 30 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It's encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What You'll Be Doing in the role of Development Operations Specialist:
The Development Operations Specialist develops, coordinates, and executes on a comprehensive services plan for community development staff that provides key administrative support while better leveraging technology and efficiencies to enable increased revenue generation from fundraisers. Primary tools include: Blackbaud's Luminate Online, Asana, WordPress, PeopleSoft, and Salesforce. Services provided may include facilitation of contracts with legal and partner, working with finance to set up new vendors, tracking hard credits in Salesforce for sponsor payments, providing ongoing training and support to Community Development staff to better leverage technology, and reporting/analysis.
What You Will Bring to the Table:
Conducts regularly scheduled meetings with Community Development staff to define the scope of service needs and works to streamline and provide efficient solutions for any barriers.
Assesses system usability and user requirements to identify and meet evolving community development needs.
Configures peer-to-peer fundraising event registration sites to meet local market specifications.
Acts as liaison between Legal and Community Development to ensure efficiency, accuracy and timeline of contract template creation and execution.
Assists Operations Services to set-up local ticketed or RSVP event registration sites, such as Galas or Luncheons.
Point of contact for all local market vendors to ensure contract execution and payment for services is complete and accurate. Works cross-functionally with Finance Dept. to set up vendors for payment.
Creates and runs reports in fundraising and CRM tools to ensure Community Development staff have up-to-date and accurate information on revenue, pipeline, sponsors, corporate partners, participants, and donors.
Provides ongoing training and support with all technology tools to remove barriers for Community development staff.
Maintains high sensitivity when addressing customer issues, concerns, and needs.
Coordinates with sponsors to collect needed items for sponsor deliverables such as logos, speakers, program ads, videos, etc.
Serves as a Salesforce superuser and assists with pulling lists, adding new records, tracking/receiving gifts, reconciling gifts and manage manual merging process of duplicate records.
Conduct donor research and mine Salesforce for potential revenue opportunities.
Collaborates with internal business units to identify best practices and works to incorporate them into the services plan.
Periodically performs tasks or coordinates support calls during non-business hours.
All other duties as assigned.
We Already Know You Will Also Have:
Minimum 2-5 years' experience in project management, administration; experience with databases/CRMs a plus.
Demonstrated ability to provide a high level of customer service and motivation to business, social leaders, and internal colleagues.
Excellent planning, organizational and follow-up skills.
Demonstrated professional and mature interaction with other staff and leadership volunteers, sponsors, donors, and others to engage them toward the achievement of revenue goals.
Proven ability to manage multiple projects with varying priorities at one time.
Excellent verbal and written communication skills. Ability to effectively speak and present to individuals including high net worth donors, executive corporate management as well as small, mid-size and large groups.
Willingness and ability to travel throughout the region and work evenings and weekends as needed.
Bachelor's Degree: (Marketing, Communications, Business Administration, Nonprofit Management, Social Entrepreneurship; other equivalencies considered).
Travel requirements required outside of your home office will be only for department meetings once or twice a year
So, what's in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. That is what Komen provides away from the computer:
Competitive salary $40K - $55K, exact compensation may vary based on skills, experience, and location.
Health, dental, vision and a retirement plan with a 6% employer match
Generous Paid Time Off Plan
Flexible work arrangement in a fully remote working environment
Bi-weekly work from home stipend
A culture of learning and development
And so much more!
Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace diverse teams & perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.