Job Summary

A healthcare technology company has an open position for a Remote Digital Customer Success Senior Manager in Redwood City.

Core Responsibilities of this position include:

• Being held accountable for driving improvements in Customer Health
• Working alongside Product Marketing, Customer Marketing, and Product Management.
• Refining customer onboarding and journey at scale, define and launch customer experiments

Required Skills:

• 8+ years of Program Management and/or Customer Experience, with at least 2 years of driving strategy and execution of digital-based user and adoption methods
• Familiar with predictive customer behavior models and the data analysts who support these
• Highly-proactive, organized, team player capable of effectively managing several projects and ruthlessly prioritizing
• EQ with an ability to work with many different stakeholders across various orgs and positively influence others