Remote Digital Education Customer Support Agent

Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Jun 02, 2022
This job expires in: 1 days
Job Summary

An education company is searching for a person to fill their position for a Remote Digital Education Customer Support Agent.

Individual must be able to fulfill the following responsibilities:

  • Answer customer e-mails
  • Advise on product inquiries, subscriptions and special promotions
  • Give new customers guided tours of our platform and introduce them to our content

Applicants must meet the following qualifications:

  • Experience in customer support and in handling customer emails and calls
  • A good understanding of the customer experience landscape in the US and/or the UK
  • Excellent written and verbal communication skills on a native English level
  • General solid computer skills, ideally with basic knowledge of the Microsoft and/or Google suites
  • Comfortable with communicating on the phone and digital calls
  • Able to work in either the CST or MST timezones
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