Job Summary

An educational services company has an open position for a Remote EducationPrimary Support Representative.

Candidates will be responsible for the following:

• Providing technical support to customers via phone, chat, email and other channels
• Educating teachers and administrators on how to use products
• Creating and updating cases with customer inquiries via Salesforce

Position Requirements Include:

• 2+ years of experience in customer service or technical support
• Demonstrated phone and email skills successfully supporting customers, particularly with technical questions
• Experience supporting Software as a Service, web browsers, networking principles, etc
• Demonstrated resourcefulness and ability to research issues independently using internal knowledgebase
• Comfortable in a fast paced and changing environment
• Ability to quickly learn new features and particulars of software applications