Job Summary

A for-profit education management company has a current position open for a Remote Education Service and Support Operations Supervisor.

Core Responsibilities Include:

• Championing and coaching on processes
• Leading team by directing projects and performing audits
• Managing all level escalations and issues

Required Skills:

• Three (3) years of call center experience OR Equivalent work experience
• Knowledge of current Enrollment, Customer Support and / or Online School Systems
• Call Center experience or equivalent combination of education and experience
• Experience using SIS Platforms and creating new strategies / processes
• Experience with creating and implementing call center and business process maps
• Proven ability to hire, train, develop, coach, and motivate a project-based team