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Remote Education Technology Customer Support Agent in San Francisco

Job is Expired
Location: California
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 23, 2020
Job Category: Customer Service
Employer Type: Employer

Job Summary

An e-learning company is in need of a Remote Education Technology Customer Support Agent in San Francisco.

Candidates will be responsible for the following:

  • Keep inbox to zero emails
  • Respond to +100 new cases daily
  • Analyze satisfaction surveys and bring improvement suggestions to the manager

Position Requirements Include:

  • Excellent communication skills: email, phone & face-to-face conversations
  • +2 years of experience in online customer support service using tools such as Zendesk
  • Flexible & able to adapt to new strategies
  • Unintimidated by new technology & quick to pick up new skills

COMPLETE JOB DESCRIPTION

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