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Remote eLearning Customer Support Head

This job has been removed
Location: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington
Compensation: Salary
Staff Reviewed: Tue, Jul 26, 2022
This job expires in: 7 days
Job Category: Customer Service
Remote Level: 100% Remote
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Job Summary

An e-learning company has an open position for a Remote eLearning Customer Support Head.

Candidates will be responsible for the following:

  • Managing the customer support department’s day-to-day functions
  • Responding to escalated customer support issues
  • Implementing customer support processes to enhance customer satisfaction

Qualifications Include:

  • 3+ years of proven working experience as a Customer Service Manager or Supervisor
  • 5+ years experience managing a remote team
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Excellent knowledge of management methods and techniques
  • Experience using Zendesk or other CS tools
COMPLETE JOB DESCRIPTION

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