Job Summary
A developer of electric vehicle charging technology is filling a position for a Remote Electric Vehicle Charging Technology Customer Support Representative.
Core Responsibilities of this position include:
- Receiving inbound calls from current and prospective customers
- Gathering customer’s information and determine the issue by evaluating and analyzing the symptoms
- Performing basic account maintenance functions (e.g. password reset, address changes)
Skills and Requirements Include:
- Knowledge of relevant software computer applications and equipment
- Excellent written and verbal communication skills
- Proper phone etiquette
- Demonstrated proficiency in typing and grammar structure
- Knowledge of customer service principles and practices
