Remote Enterprise Service Desk Subject Matter Expert in Falls Church

Job ID: Available for Members

Location: Virginia

Compensation: To Be Discussed

Staff Reviewed: Mon, Feb 18, 2019

This job expires in 27 days

Job Category: Program Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An IT services firm is searching for a person to fill their position for a Remote Enterprise Service Desk Subject Matter Expert.

Individual must be able to fulfill the following responsibilities:

  • Lead and support the design, development and setup of Enterprise Service Desks
  • Use Agile Scrum methodologies to manage IT projects
  • Troubleshoot and resolve complex systems/network problems

Skills and Requirements Include:

  • Onsite support will be required as requested by customer
  • Bachelors Degree in Computer Science, Engineering, or a related technical discipline
  • 10-15 years of significant hands-on experience in IT Service Delivery/IT Operations Management
  • Certification required: ITILv3, Scrum Master, HDI
  • Strong knowledge and hands-on with Automatic Call Distributor (ACD) systems, IVRs, etc.