Job Summary

A software development company is searching for a person to fill their position for a Remote Enterprise Software Customer Success Manager in Austin.

Candidates will be responsible for the following:

• Serving as the primary point of contact for new and existing customers
• Managing all post-sales activity for Strategic and enterprise customers
• Ensuring customer satisfaction that leads to annual renewals and contract expansion

Required Skills:

• 3+ years working with enterprise customers in the technology industry
• Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
• Proven ability to be an assertive problem-solver and proactive relationship manager
• Experience using cloud software, such as Salesforce, Notion, G-Suite
• Experience managing projects and reporting, both internal and customer-facing, in spreadsheets
• Creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement