Remote Enterprise Technical Account Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, Apr 22, 2022
Job Summary

A cybersecurity company has an open position for a Remote Enterprise Technical Account Manager.

Core Responsibilities Include:

  • Documenting and tracking customers' feature and support requests
  • Acting as the technical liaison with Red Canary's enterprise customers
  • Documenting best practices and troubleshooting guidance

Qualifications for this position include:

  • 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
  • Ability to clearly communicate complex solutions in an easy to understand manner
  • Strong understanding of technology and security products
  • Experience solving Level 2, and 3 Support cases
  • Strong ability to prioritize tasks and issues using sound data and metrics
  • Experience consulting enterprise customers
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