Job Summary
A company that provides a mobile app and doctor-on-demand services is in need of a Remote Escalations Department Customer and Patient Experience Coordinator.
Candidates will be responsible for the following:
- Owning customer escalations, from engagement to resolution, creating high quality customer support experiences
- Serving as the primary touchpoint for patients with inquiries, problems, or complaints
- De-escalating upset patients quickly, calmly, and consistently
Applicants must meet the following qualifications:
- At least 1 year of experience successfully de-escalating customers either in person or on the phone
- Effective communication at a high level and under stress
- Calm, confident, and empathetic demeanor when handling customer complaints
- Ability and eagerness to adapt to a fast-paced environment and learn quickly
- A digital native comfortable with technology and development
- Experience using a computer in your professional career
