Remote Escalations Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 14, 2021

Job Summary

A data center and storage software solutions company is searching for a person to fill their position for a Remote Escalations Engineer.

Must be able to:

  • Triage cases with the support team and teach them how to resolve difficult cases
  • Mentor, teach and grow the support talent on the company's Flash Array team
  • Be a Subject Matter Expert that researches and creates trainings on these subjects for the team

Required Skills:

  • Minimum of six years of experience in customer-facing, technical support work
  • Be a Subject Matter Expert in one or more technologies; NFS, FA hardware, SMB, SQL, Linux, SAN networking, Purity
  • Have experience with backup and recovery technologies
  • Have experience working with VMware ESX (i) and Microsoft Hyper-V
  • Have proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Have proven technical troubleshooting skills in a complex multi-platform-system-vendor environment

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH