Job Summary
A technology company needs applicants for an opening for a Remote Escalations Senior Customer Champion.
Candidates will be responsible for the following:
- Participating in timely routing ( triage ) of GitHub issues
- Spending 25 hours in Help Scout each week in our Escalations Queue
- Filing and supplementing technical issues based on problems detected in escalations
Applicants must meet the following qualifications:
- Travel 5% - 10% for company retreats which rotate to various cities throughout North America
- 5+ years in technical customer support roles
- Must be well-versed in Javascript and Python, as well as SQL
- Must have significant experience with APIs and webhooks
- Must have strong familiarity with HTTP status codes
- Must not only be an expert troubleshooter, but an efficient troubleshooter