Job Summary

A software development company is searching for a person to fill their position for a Remote Federal Customer Service Account Executive.

Core Responsibilities Include:

• Penetrate new organizations/accounts or radiate within existing customer base for Customer Service Engagement opportunities
• Leverage the challenger selling principles for Customer Service Engagement by providing insight to the customer
• Work and sell with Partners on Customer Service Engagement opportunities

Qualifications Include:

• Bachelor’s Degree or equivalent work experience
• 8-10+ years’ selling CRM and contact center applications to large scale enterprises
• Deep understanding of the call center/customer service industry
• Extensive knowledge of the contact center including KPI’s, buyer pain points and experience with current technology platforms and providers
• Able to grasp new technology concepts quickly and think creatively
• Able to communicate and organize up, down and across the organization to get desired outcomes