Job Summary
A financial services and technology company has an open position for a Remote Financial Client Experience Specialist.
Core Responsibilities Include:
- Providing solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy
- Producing written & visual collateral to aid in client education
- Being the first point of contact for non-strategic client inquiries
Skills and Requirements Include:
- Consistent high-level execution against support standards
- Proven ability to handle even the most difficult customer inquiries efficiently and with empathy
- A keen interest in client support
- Excellent phone etiquette and the ability to listen, understand and find a solution to complex requests
- Experience in a multi-channel support environment
- An interest in data, and an understanding of its importance in driving change
