Job Summary
A financial and business services company needs applicants for an opening for a Remote Financial Onboarding Agent.
Candidates will be responsible for the following:
- Managing workload independently and efficiently and within SLAs
- Escalating issues to the internal teams
- Learning new processes and rules quickly, and being adaptable to meet the needs of the business
Applicants must meet the following qualifications:
- 2+ years of experience in customer service or KYC/onboarding
- Knowledge of ID documentation and other relevant onboarding documentation
- Strong analytical skills: identify, scope and resolve complex onboarding issues
- Ability to manage workload independently and efficiently and within SLAs
- Ability to escalate issues to the internal teams
- Ability to learn new processes and rules quickly
