Job Summary

An HR services company is searching for a person to fill their position for a Remote FMLA Customer Support Team Lead.

Core Responsibilities of this position include:

• Monitoring quality standards consistent with internal goals and federal and state regulations
• Partnering with internal resources to recruit, develop, lead, and manage a high performing workforce with minimal turnover
• Managing the resource allocation of staff to ensure proper staffing and production levels are maintained for processing on a daily basis

Required Skills:

• 2+ years of call center or claims processing management experience
• Microsoft Office experience required
• Excellent leadership and communication skills
• Quick Thinking, high energy, positive and professional, with demonstrated multi-tasking and critical thinking skills